FROGHelp
Support
Report a bug or request a feature
The quickest way is from inside the app: open Settings (the gear on Today) and tap Report a bug or Request a feature. It opens a pre-filled email in your email app, ready to send. Leave "Include app version and device" switched on for bugs; it helps a lot.
You can also email us directly:
For bugs, tell us what you did, what happened, what you expected, and your device and app version (Settings shows the version at the bottom).
Common questions
Why did FROG pick this task?
The reason is written under the task on Today. FROG weighs how important it is, how close the deadline is, how many times you've postponed it, whether it blocks someone else, and whether it's one of today's commitments. Tap Choose another to pick something else, or Not today to hide it until tomorrow.
The suggested sprint feels too short or too long.
Tap Adjust before starting to change the pressure level or the minutes. To change the default for one-tap starts, use Settings › Default pressure. After a few sessions, FROG will suggest a gentler or tighter level based on how your sprints felt.
I'm not getting a notification when time's up.
Check that notifications are allowed for FROG in your phone's Settings, and that "Notify when time is up" is on in FROG's Settings. Focus modes and Do Not Disturb can also silence them.
Can I move my tasks to a new phone?
Your data lives on the device. It moves with you if you restore your new phone from a full device backup (iCloud or Google). There's no account-based sync.
How do I delete my data?
In the app, go to Settings › Delete all data. Deleting the app also removes everything. We hold none of your tasks, so there's nothing to request from us. If you've emailed us and want that deleted, just ask.
How do I get a refund?
Purchases are made through Apple or Google, so refunds are handled by them:
iPhone and iPad: reportaproblem.apple.com
Android: Google Play refund help
If something's wrong with the app, we'd still like to hear about it so we can fix it.